Privacy policy
Last updated: 24 September 2026
Who we are
Directboost helps business owners and creators grow on Instagram with software that networks with their audience every day. In this privacy policy you can read which personal data we process, why we do that and which rights you have.
Send questions about privacy to info@directboost.nl. You can also reach us on WhatsApp at +31 6 24413231.
What data we process
- When you visit our website: your IP address, browser and device details, the pages you view and data collected through the Meta pixel. You can read more about this in our cookie policy.
- When you create an account: your first and last name, email address, phone number, password and time zone.
- When you connect an Instagram account: your username, the details needed to log in and take actions on your behalf, your audience settings, the accounts you add as targets and the activity and statistics in your dashboard.
- When you pay: your name, email address, billing address, your company name and VAT number if you have one, and the status of your payment. Your payment details themselves are processed by our payment partner.
- When you contact us: your name, phone number or email address and the content of your messages, through WhatsApp, email or a meeting booked in Calendly.
Why we use this data
- To deliver the service: your account, the connection with Instagram, the daily actions and your dashboard.
- To help you: with questions, with the setup and with problems with your account.
- To invoice you: we are required by law to keep our records.
- To keep the website and the service secure and to improve them.
- To measure ads: with the Meta pixel we see whether someone visits our website after an ad and starts a trial.
For each purpose we rely on a legal basis: the performance of our agreement with you, a legal obligation, our legitimate interest or your consent.
Who we share data with
We never sell your data. We only share it with parties that help us deliver the service, such as:
- Webflow, for hosting this website
- our hosting provider, for the dashboard on directboost.app
- Plug&Pay and our payment provider, for checkout and payments
- Meta, for the Meta pixel and WhatsApp
- Calendly, for booking meetings
- Vimeo, for the videos on our website
- Instagram, because the software takes actions on your account on your behalf
Some of these parties are based outside the European Economic Area, for example in the United States. For those transfers, appropriate safeguards apply, such as the EU-US Data Privacy Framework or the standard contractual clauses of the European Commission.
How long we keep data
We do not keep your data longer than needed. We keep account data and your Instagram connection for as long as your account exists. If you cancel, we delete them within a reasonable period, unless we still need them for our records or an open question. We keep invoices for 7 years, because the law requires it.
Security
We take appropriate technical and organisational measures to protect your data, such as secure connections and limited access for our team. Never share your login details with others.
Your rights
You may view, correct or delete your data. You can also object to processing, ask for a restriction or have your data transferred. If you gave consent, you can always withdraw it. Send your request to info@directboost.nl. We reply within one month.
If you disagree with how we handle your data, please let us know first. You can also file a complaint with the Dutch Data Protection Authority, the Autoriteit Persoonsgegevens.
Changes
We may update this privacy policy. The latest version is always on this page.
